Bonus Terms at Turbiini

Each promotion carries its own numbers, but a shared layer of general bonus rules sits underneath all of them. Those rules are where offers are lost, and almost never through bad luck: a stake one euro over the cap, a title on the restricted list, a cashout ceiling nobody read. This page translates that layer into plain English, in the order it tends to bite.

Open the full terms page

The general bonus rules that apply to every offer

Five conditions repeat across the whole Turbiini promotional calendar. One account per person, verified through KYC before the first payout. Opt-in before payment, never afterwards. A single active bonus at a time, so a new claim usually has to wait. Wagering counted against a target with weighted game contribution. And an expiry date measured in calendar days from the moment of credit. Anything a specific campaign adds is layered on top of these, not instead of them.

Max bet with bonus funds

While a bonus is open, stake size is capped. The purpose is to stop a player converting a bonus into a single large swing, and the enforcement is automatic: exceed the cap and the offer can be voided along with everything won from it, even if the breach happened once and by accident. The cap covers total stake per round, which includes every line and side bet in a slot and the full outlay on a roulette layout. Some clients block an oversized bet outright, others let it through and flag the account later; assume the second and check the figure before you raise the bet level.

Restricted games while a bonus is active

Two lists exist and they are not the same. Restricted games may not be played at all with bonus funds; playing them can void the offer. Excluded games are simply weighted at zero, so they are permitted but pointless. Low-volatility titles, jackpot slots and bonus-buy features usually appear on one list or the other, and live tables sit in the discounted band rather than the banned one. The Turbiini library runs past 450 titles, so the practical approach is to check the eligible list first and stay inside it rather than to memorise the exclusions.

Max cashout and sticky bonuses

A maximum cashout clause limits what an offer can ever pay, no matter what the reels produce. It appears most aggressively on no deposit promotions, where a cap of a few tens of euros is normal, and much more rarely on deposit matches. Related to it is the sticky bonus: credit that can generate withdrawable winnings but never itself converts into cash, and is stripped from the balance when a payout is processed. Neither clause is dishonest, but both change the value of an offer dramatically, so they belong in the first thirty seconds of reading rather than the last.

The clauses that decide an offer

Clause	What it typically sets	What happens if you breach it
Max bet with bonus	A fixed euro cap per round	Bonus and derived winnings voided
Restricted games	Named titles or whole categories	Offer cancelled, deposit returned
Excluded games	Zero contribution to wagering	No penalty, but no progress either
Max cashout	A ceiling on bonus-derived payouts	Anything above the cap is removed
Sticky bonus	Credit that never converts to cash	Stripped at withdrawal time
Expiry window	Calendar days from crediting	Bonus and winnings both expire
One bonus at a time	No stacking of active offers	The second claim is refused

Bonus abuse: what actually triggers it

The phrase sounds vague and is not. In practice it covers duplicate accounts across a household or device, coordinated low-risk betting that covers both sides of a wager, stake patterns designed purely to farm a requirement, and payment instruments that do not belong to the account holder. Detection happens at KYC, when the passport or identity card, the proof of address and the proof of payment instrument are cross-checked. An ordinary player will never brush against these rules; the point of naming them is that they are the reason KYC exists before the first withdrawal, and why that check can take up to 24 hours.

Reading the terms in five minutes

Skim in this order: the multiplier and whether it applies to bonus only or deposit plus bonus, the contribution table, the expiry date, the max bet figure, the max cashout, and finally the restricted list. That sequence puts the expensive clauses first. Anything you cannot find in the campaign terms is answered by the site-wide terms of use, and the arithmetic behind the first item lives on our wagering page.

Bonus terms FAQ

Can the operator change bonus terms after I claim?

The terms that bind you are the ones published at the moment you opted in, and a reputable operator applies changes only to offers claimed afterwards. Because campaign pages are edited without notice, saving a screenshot of the terms when you accept a large offer is cheap insurance.

Do I forfeit my own deposit if the bonus is voided?

No. A voided bonus removes the bonus credit and the winnings generated from it; your remaining deposited cash stays yours and can be withdrawn through the original method. Disputes about which portion was which are the most common reason to open a case through the complaints route.

Can I hold two bonuses at the same time?

Normally not. Offers queue instead of stacking, so a new claim is either refused or held until the current requirement clears or expires. Cashback and loyalty rewards are the usual exceptions, since they are settled rather than claimed.

Where do I complain if a bonus is cancelled unfairly?

Start with live chat and ask for the specific clause and the timestamp of the breach in writing. If the answer is unsatisfactory, escalate through the formal route described on our complaints page, which sets out how disputes and alternative dispute resolution work.

Related guides: Wagering requirements · No deposit bonus · Welcome bonus · Complaints and disputes

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